Unable to access Fullcast App

Incident Report for fullcast.io

Resolved

This incident has been resolved.

Posted Sep 25, 2025 - 20:00 PDT

Update

We are continuing to monitor for any further issues.

Posted Sep 25, 2025 - 19:00 PDT

Update

We are continuing to monitor for any further issues.

Posted Sep 25, 2025 - 18:30 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 25, 2025 - 12:01 PDT

Identified

The issue has been identified and a fix is being implemented.

Posted Sep 25, 2025 - 11:56 PDT

Investigating

Fullcast App is currently not reachable. We’re working to restore access as quickly as possible.

Posted Sep 25, 2025 - 08:22 PDT

This incident affected: Fullcast PROD (app.fullcast.io, User Authentication, Multi Factor Authentication, Authentication Management API, Fullcast Platform API, Territory Routing API), General Infrastructure (DNS, DNS2 - West, Key Management Services, Compute Infrastructure, Notifications, Messaging Services, Storage Infrastructure, Email Infrastructure), Integration (Integration Storage, Compute Infrastructure, Integration API), and Customer Success (Support Beacon, Support Email Processing, support.fullcast.io Docs Site).