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Incident Report for fullcast.io

Resolved

This incident has been resolved.

Posted Oct 24, 2024 - 10:38 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 24, 2024 - 09:59 PDT

Identified

The issue has been identified and a fix is being implemented.

Posted Oct 24, 2024 - 09:52 PDT

Investigating

We are currently investigating this issue.

Posted Oct 24, 2024 - 09:35 PDT

This incident affected: Fullcast PROD (app.fullcast.io, User Authentication, Multi Factor Authentication, Authentication Management API, Fullcast Platform API, Territory Routing API), General Infrastructure (DNS, DNS2 - West, Key Management Services, Compute Infrastructure, Notifications, Messaging Services, Storage Infrastructure, Email Infrastructure), Integration (Integration Storage, Compute Infrastructure, Integration API), and Customer Success (Support Beacon, Support Email Processing, support.fullcast.io Docs Site).