Unable to access Fullcast App

Incident Report for fullcast.io

Resolved

This incident has been resolved.

Posted Sep 24, 2025 - 18:39 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 24, 2025 - 15:36 PDT

Update

We are continuing to investigate this issue.

Posted Sep 24, 2025 - 14:10 PDT

Investigating

Fullcast App is currently not reachable. We’re working to restore access as quickly as possible.

Posted Sep 24, 2025 - 13:31 PDT

This incident affected: Fullcast PROD (app.fullcast.io, User Authentication, Multi Factor Authentication, Authentication Management API, Fullcast Platform API, Territory Routing API), General Infrastructure (DNS, DNS2 - West, Key Management Services, Compute Infrastructure, Notifications, Messaging Services, Storage Infrastructure, Email Infrastructure), Integration (Integration Storage, Compute Infrastructure, Integration API), and Customer Success (Support Beacon, Support Email Processing, support.fullcast.io Docs Site).